© Wyedean Web World 2011
1 Hillside Cottage, Upper Lydbrook, GL17 9LW
01594
861179
We offer six levels of Support Plans. The Support Plans are an annual contract, were you purchase a number of points. These points can be used at any time during the period of the contract to purchase any of the services we offer. The main advantages of the Support Plans are guaranteed response time, significant savings on our normal prices and the knowledge that if you have a problem or question, then help is at hand.
The Home packages cover up to 5 Pcs/Laptops per household, so if you have more than one PC/Laptop they will all be covered.
The machines must be running Windows XP, Vista or Windows 7,
The Business Bronze & Silver packages cover up to 10 workstation PCs or Laptops. The Business Gold package includes servers.
The workstation machines must be running Windows XP, Vista or Windows 7. Servers must be Windows Server 2003 or 2008.
Many problems can be solved almost instantly, without us having to visit your premises. If your Internet connection is working we can use our state of the art Remote Access system to connect to your PC or laptop and fix many software related issues, this saves you both time and money.
Many problems can be solved almost instantly, without us having to visit your premises. If your Internet connection is working we can use our state of the art Remote Access system to connect to your PC or laptop and fix many software related issues, this saves you both time and money.
If problems cannot be sorted within 30 minutes on the telephone or
via Remote Access, then we may need to arrange an onsite visit.
via Remote Access, then we may need to arrange an onsite visit.
Packages include hardware fault diagnosis & repairs
but NOT parts
but NOT parts
|
Plan Type |
Points |
Price |
|
|
Home Bronze |
15 points |
£50 per year |
|
|
Home Silver |
40 points |
£100 per year |
|
|
Home Gold |
80 points |
£200 per year |
|
|
|
|
|
|
|
Business Bronze |
50 points |
£150 per year |
|
|
Business Silver |
100 points |
£300 per year |
|
|
Business Gold |
150 points |
£500 per year |
|
|
The value of points are as follows: | |
|
Onsite visit |
7 points per hour |
|
Workshop time |
2 points per 30 minutes |
|
Remote support |
1 point per 15 minutes |
|
Telephone support |
1 point per 15 minutes |
|
Short telephone calls up to 10 minutes are not logged to your plan | |